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Professional Training Programmes

Make your operations
lean, reliable and repeatable

CICL Operations & Supply Chain training helps your teams strengthen planning, procurement, inventory, warehousing and logistics—so customers experience smoother service and the business runs with fewer surprises.

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Operations & supply chain audiences

Who our Operations & Supply Chain programmes are for

We partner with organisations that need their operations to be more predictable, responsive and cost-aware—without burning out teams or overcomplicating processes.

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Operations & plant managers

Leaders responsible for day-to-day output, service levels and making sure teams deliver reliably against demand.

Logistics & distribution teams

Teams planning and executing warehousing, fleet, last-mile distribution and returns in complex environments.

Procurement & inventory teams

Professionals responsible for sourcing, supplier management, inventory planning and working capital tied up in stock.

Cross-functional operations stakeholders

Finance, sales, customer service and planning teams who must align around realistic demand, supply and service trade-offs.

Operational challenges

Operations & supply chain gaps we help you close

We focus on the friction points that cost time, money and customer trust—while giving your teams practical tools to resolve them.

Stock-outs and excess inventory

Frequent shortages for critical items, overstock of slow movers and limited visibility of true demand and safety stock needs.

Unreliable deliveries & cycle times

Orders that take too long, arrive incomplete or vary widely in timing, making it hard to plan production and service.

Fragmented processes & handoffs

Teams working in silos, unclear ownership of key steps and no clear, documented view of end-to-end process flows.

Limited performance measurement

KPIs that are either missing, misaligned or not trusted—making it difficult to track, diagnose and improve operational performance.

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Approach

How our Operations & Supply Chain programmes run

We combine process thinking, data, practical tools and scenario work to help teams design and run operations that are both efficient and resilient.

Step 1

End-to-end process mapping

We work with your teams to map how orders, materials and information actually move across your value chain—from demand capture to delivery.

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Demand, capacity & inventory fundamentals

We equip teams with core concepts—such as demand variability, lead times, capacity constraints and safety stock—using practical, non-technical examples.

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Planning, S&OP & scheduling

Participants practise designing practical planning rhythms—from daily huddles to monthly S&OP conversations—that align demand, supply and financial realities.

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Warehouse, logistics & last-mile execution

We cover layout, picking, routing, delivery, exception handling and how to manage trade-offs between speed, cost and reliability.

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Continuous improvement & problem-solving

Teams learn to identify root causes, run small experiments and embed simple routines for sustaining improvements over time.

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Measurement

Operational KPIs, dashboards & reviews

We help you define a focused set of KPIs—such as on-time delivery, fill rates, stock-outs and cycle times—and build review routines that support better decisions.

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Modules

Operations & supply chain capabilities we build

We tailor modules to your context—whether you are stabilising a growing operation, modernising legacy processes or scaling into new markets.

Facilitator guiding participants through process maps

Process mapping & SOP design

Documenting key processes, clarifying roles and designing SOPs that are simple enough to follow and strong enough to rely on.

Team reviewing inventory and demand charts

Planning, inventory & demand management

Practical methods for forecasting, setting reorder points, managing safety stock and balancing service levels with working capital.

Logistics team coordinating warehouse and delivery tasks

Warehouse, logistics & last-mile execution

Improving layout, picking, routing, handling returns and managing third parties so that end customers experience consistent service.

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Formats

Operations & Supply Chain learning that fits your reality

Operations teams are busy. We design formats that respect the pressure on your people while still delivering meaningful shifts in behaviour and performance.

Team attending an intensive operations bootcamp

Bootcamps & focused workshops

Short, intensive sessions on topics such as process mapping, warehouse efficiency, delivery reliability or S&OP basics.

Cohort of operations professionals in a programme session

Operations academies & cohorts

Multi-module journeys that develop a pipeline of operations and supply chain leaders across sites, plants or regions.

One-on-one coaching meeting with an operations leader

Clinics, coaching & on-the-floor support

Targeted support for specific teams, sites or challenges—combining training, coaching and live problem-solving.

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Deliverables

Your Operations & Supply Chain enablement toolkit

Alongside capability gains, we leave behind practical assets—maps, checklists and standards—that help keep operations aligned once the training is complete.

See sample toolkit
Printed process map and SOP documents on a table SOPs
Process and SOP packs Digital / print

Process maps & SOP templates

Visual maps and SOP templates that clarify how work should flow, who does what and how quality is checked at each step.

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Dashboard showing operations KPIs on a screen KPIs
Operations KPI sets Digital

Operations KPI & dashboard outlines

Suggested KPIs, definitions and dashboard layouts tailored to your environment, helping teams track performance consistently.

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Team using a board to track improvement actions Improvement
Action and review trackers Digital

Continuous improvement & review tools

Simple boards and trackers to capture improvement ideas, assign actions and monitor follow-through in daily and weekly routines.

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Results

Operations that are calmer, clearer and more consistent

We want your teams to feel more in control of the work—and your customers to feel that reliability in how you deliver products and services.

Stability

Fewer surprises and escalations

With clearer processes, better planning and stronger alignment, organisations experience fewer last-minute crises and urgent escalations.

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Efficiency

Better use of time, space & resources

Organisations see fewer reworks, more efficient routes and layouts, and more thoughtful use of capacity and inventory.

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Service

More consistent customer experience

As operations become more predictable, customers experience clearer timelines, fewer errors and more reliable fulfilment.

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FAQs

Clear answers to common questions about CICL Operations & Supply Chain programmes.

Can we focus on just one part of the value chain?

Yes. While we can design end-to-end programmes, many organisations begin with a priority area such as warehousing, last-mile logistics or S&OP and then expand over time.

Do you need access to our sites or facilities?

Site visits are helpful but not always essential. We can work with process maps, photos, videos and virtual walk-throughs where physical access is not possible or practical.

How long do Operations & Supply Chain programmes typically last?

Duration depends on scope. Short bootcamps may run for 1–3 days, while academies and cohort programmes can span several weeks or months with spaced sessions.

Can you support multi-site or multi-country operations?

Yes. We can design programmes that bring together representatives from different sites or regions and then support local implementation and adaptation as needed.

Do you integrate with our existing improvement initiatives?

Where there are ongoing lean, TPM or digital initiatives, we design our approach to reinforce and complement those efforts rather than duplicate them.

What are the next steps if we are interested?

We begin with a discovery conversation to understand your operations, current pain points and strategic priorities. From there, we propose a focused set of modules, formats and impact metrics.

Need more clarity?

Let’s design the right Operations & Supply Chain journey.

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Data Protection

Operational data can be sensitive—covering suppliers, costs, volumes and customer patterns. Any information shared with CICL during training or advisory work is treated as confidential and handled with care.

Where possible, we encourage the use of anonymised, masked or synthetic data in exercises. Access to any real operational data is restricted to authorised CICL consultants working directly on your engagement.

Training materials, process maps and case examples that reference your environment are stored securely for the agreed duration of our work and follow-up. After this period, they are removed from our active systems unless otherwise agreed.

Our goal is to help you strengthen operations without compromising confidentiality or exposing commercially sensitive information.

Ready to strengthen your Operations & Supply Chain?

Let’s build a programme that helps your teams run operations that are lean, reliable and easier to manage every day.

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