Who is the HR & People Management programme designed for?

Our HR & People Management programmes are designed for HR officers, HR business partners, HR managers, people managers and business leaders who are responsible for people decisions, employee experience and HR operations.

Can the content be tailored to our HR structures and policies?

Yes. We tailor each engagement to your existing HR policies, structures, HRIS tools and regulatory requirements. We can also incorporate your internal processes and case examples into the curriculum.

Do you train line managers as well as HR teams?

Yes. We can run HR-focused tracks for HR professionals and people-management tracks for line managers, ensuring both groups share a common understanding of roles, responsibilities and tools.

What formats do you offer for HR training?

We deliver HR & People Management training as in-person workshops, virtual sessions, blended cohorts, HR academies and focused clinics on topics like performance management, employee relations and HR metrics.

How do you measure the impact of HR training?

We use a combination of diagnostics, feedback surveys, HR process audits and agreed HR metrics—for example, quality of documentation, consistency of processes, and manager feedback—to evaluate progress after the programme.

Can you support ongoing HR advisory after the training?

Yes. We can provide ongoing HR advisory, clinics and coaching sessions for HR teams and people managers to support real cases, policy implementation and continuous capability building.

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Professional Training Programmes

Build modern HR teams and
confident people managers

CICL HR & People Management programmes equip HR professionals and people managers with the skills, tools and confidence to handle real employee issues, support leaders and run compliant, human-centred people operations.

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HR professionals collaborating in a meeting

Manager and HR partner discussing employee issues

HR training session with facilitator and participants

People manager conducting a one-on-one conversation

HR team member reviewing employee records on a laptop

Group of professionals in a people management workshop

Consultant guiding HR leaders through a framework

HR audiences

Who we design HR & people programmes for

We work with HR teams, people managers and business leaders who want HR to be more than “administration”—a real partner for culture, performance and employee experience.

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HR officers & generalists

HR professionals responsible for day-to-day HR operations who need stronger structure, confidence and tools.

HR business partners

HRBPs who must balance employee advocacy, business priorities and data-informed advice to leaders.

People managers

Supervisors, team leads and managers who are responsible for performance conversations, feedback and day-to-day people decisions.

HR leaders & business owners

Heads of HR, founders and executives who need HR to scale with the organisation’s growth and complexity.

HR challenges

HR & people challenges we help you fix

We focus on the HR bottlenecks that quietly affect your culture, compliance and performance—from inconsistent processes to weak people-management habits.

Reactive HR

HR teams constantly firefighting issues instead of running clear processes, calendars and proactive people strategies.

Inconsistent people management

Managers who avoid feedback, manage by emotion or apply policies differently—creating perceptions of unfairness and confusion.

Weak documentation & compliance

Gaps in records, letters, contracts and disciplinary processes that increase legal and reputational risk.

Limited HR data & insight

HR decisions made without reliable metrics, dashboards or trends on headcount, attrition, performance and employee experience.

Book an HR diagnostics call Request HR training proposal

Approach

How our HR & People Management programmes run

We combine structured diagnostics, practical HR content and real case work—so your HR team and managers leave with tools they can apply the same week.

Step 1

HR maturity & needs assessment

We review your current HR practices, policies, documentation and HR team structure to understand what is working, what is missing and where the biggest risks are.

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Prioritised learning roadmap

Together we identify the most critical HR and people-management competencies—then design a clear roadmap of modules for HR and line-manager cohorts.

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Case-based HR labs & clinics

We use real or realistic HR scenarios—grievances, misconduct, performance issues, recruitment cases—to practise decisions, documentation and communication.

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Tools, templates & playbooks

We equip HR and managers with letters, forms, checklists, conversation guides and process maps tailored to your organisation’s reality.

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Manager enablement & alignment

We help align HR and line managers on roles, escalation paths and expectations—so HR is not isolated and managers know what to do.

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Measurement

HR metrics and continuous improvement

We help define simple HR metrics and feedback loops—covering documentation quality, process adherence and manager satisfaction— to track progress after the programme.

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Modules

Practical HR & people-management capabilities we build

We choose and customise modules based on your HR maturity, industry and regulatory context—so sessions stay relevant and actionable.

HR professional reviewing employee lifecycle documentation

Modern HR fundamentals

Understanding HR’s role as a strategic function: employee lifecycle, HR operating models, core policies and HR’s partnership with leadership and line managers.

Manager and HR partner jointly planning a performance cycle

People management for managers

Day-to-day people skills for line managers: feedback, coaching, performance conversations, documentation and managing difficult behaviour fairly.

HR team looking at HR analytics dashboard

HR processes, analytics & employee relations

Designing and running HR processes, using HR data for decisions and handling grievances, investigations and disciplinary cases with structure and empathy.

Discuss module mix

Formats

HR training formats that fit your operations

We adapt programme length, depth and format to your team size, locations and HR priorities—from quick refreshers to full HR academies.

Group of HR professionals in an intensive workshop

HR bootcamps & refreshers

Short, intensive workshops focused on priority topics such as performance management, employee relations or recruitment practice.

HR academy cohort collaborating in a training room

HR academies & cohort journeys

Multi-week programmes that build deeper, cross-functional HR capability—ideal for growing HR teams or regional HR structures.

Manager and HR consultant engaged in an advisory session

Clinics & advisory sessions

Focused clinics and advisory slots where HR and managers bring real cases for guided, confidential problem-solving and learning.

Plan your HR programme

Deliverables

Your HR enablement toolkit

Each HR & People Management engagement leaves your organisation with tangible artefacts—not just slides—so HR and managers can keep running improved processes after the training.

See sample toolkit

Templates

HR letters and forms Digital

HR templates library

Editable templates for key HR activities—offer letters, queries, warning letters, performance plans and exit documentation—aligned to your context.

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HR process flowchart displayed on a laptop

Processes

HR process maps Global

Process maps & SOPs

Clear process flows and SOPs for core HR activities—from recruitment and onboarding to performance and exits—so everyone knows the next step.

View outline

HR dashboard with people metrics visualised

Analytics

HR metrics dashboards Digital

HR metrics starter pack

A practical set of people metrics, dashboards and tracking sheets that HR and leadership can use to monitor trends and decisions.

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Results

HR impact you can measure in practice

Our goal is for your HR team and managers to behave differently—not just know more. We focus on outcomes you can see in people decisions, documentation and team experience.

Operations

Cleaner, more consistent HR processes

Organisations see fewer ad-hoc exceptions, better documentation and clearer HR workflows—reducing risk and saving time for both HR and managers.

Analyze

Capability

More confident HR and managers

HR professionals and line managers become more confident handling sensitive situations, applying policies and having difficult conversations.

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Experience

Improved employee experience & trust

With clearer processes and better communication, employees experience more fairness, transparency and responsiveness from HR and their managers.

Explore

FAQs

Clear answers to common questions about CICL HR & People Management programmes.

Who should attend your HR & People Management training?

Typical cohorts include HR officers, HR generalists, HR business partners, HR managers and people managers who make day-to-day people decisions. We can also include selected senior leaders where useful.

Can we run separate tracks for HR and people managers?

Yes. Many clients run an HR-focused track for HR teams and a people-management track for managers. Both share a common language but focus on their specific responsibilities and use cases.

Do you consider local labour laws and regulations?

We pay careful attention to your jurisdiction’s labour laws and any sector-specific guidelines. Where needed, we work with your legal counsel or internal compliance teams to validate content.

What is the ideal cohort size?

For interactive HR and manager training, cohorts of 15–30 participants are ideal. Larger groups can be split into multiple cohorts or handled through a blended approach with plenaries and breakouts.

Can you deliver virtually for distributed teams?

Yes. We run virtual HR & people-management programmes using digital collaboration tools, breakout rooms and case-based discussions to keep sessions engaging across locations.

What are the next steps if we want to explore this?

We schedule a discovery call to clarify your HR priorities, current challenges, audience and timelines. Based on that, we send a tailored programme outline and commercial proposal for consideration.

Data Protection

We treat all HR, employee and case-related information with strict confidentiality. Only authorised CICL consultants and designated client representatives can access identifiable data shared during the engagement.

Any case studies used in sessions are anonymised or fictionalised to protect individuals and organisations. Where real cases are discussed, details are kept within agreed confidentiality boundaries.

Participant data, diagnostics and feedback are stored in secure systems for only as long as necessary to support the programme and agreed follow-up, after which they are removed from our active systems.

Our learning environments are designed to be psychologically safe, so HR professionals and managers can explore difficult scenarios without compromising privacy or trust.

Ready to upgrade your HR & people capability?

Let’s build HR & People Management programmes that support your culture, compliance and growth ambitions.

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